Privacy Policy

1. About this policy
 

Taringa Chiropractic Centre (“we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact our clinic or use our online booking facilities.
 

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Health information is sensitive information and may be subject to additional legal protections.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our practice.

2. Information we collect
 

The personal information we collect depends on how you interact with us. It may include:

• Your name and contact details, such as your email address and telephone number.

• Information you provide when submitting an enquiry or completing a website form.

• Information required to arrange or manage an appointment through our online booking system.

• Information about your use of our website, such as pages visited, browser type and general technical information, where collected through cookies or analytics tools.

If you become a patient, we may also collect health information relevant to providing chiropractic care. This may include your medical history, symptoms, treatment information and other information reasonably necessary for your care. The handling of patient health records may be explained in more detail through our clinical privacy practices.

We generally collect personal information directly from you. In some circumstances, we may collect information from another person or organisation where permitted by law or with your consent. You can choose not to provide certain information, but this may limit our ability to respond to your enquiry or arrange an appointment.

3. How we use your information
 

We may use your personal information to:

• Respond to enquiries and requests.

• Arrange, confirm and manage appointments.

• Provide and administer our services.

• Communicate with you about your enquiry or appointment.

• Maintain appropriate business, administrative and clinical records.

• Operate, maintain and improve our website.

• Protect the security of our website and services.

• Meet our legal and regulatory obligations.
   

We will not use your personal information for unrelated purposes unless you have consented, the use is otherwise permitted by law, or an applicable exception applies. 

4. Cookies and website analytics
 

Our website may use cookies and similar technologies to help it function, remember preferences, understand how visitors use the website and improve its performance. We may also use website analytics services, depending on the tools enabled on our website. These services may collect technical information such as your browser, device, approximate location and pages visited. You can manage or block cookies through your browser settings. Some website features may not work as intended if certain cookies are disabled. Where required by law, we will seek consent before using cookies or similar technologies for purposes that require consent.

5. When we disclose personal information
 

We do not sell your personal information. We may disclose relevant information to service providers who help us operate our clinic or website. Depending on the services we use, these providers may include:

• Website hosting and website technology providers.

• Online booking and practice management providers.

• Email, communications and information technology providers.

• Website analytics and security providers.

• Professional advisers, insurers or other organisations where reasonably necessary.

We take reasonable steps to ensure that service providers handle personal information appropriately and only use it for authorised purposes, subject to their roles and applicable legal requirements. We may also disclose information where required or authorised by law, or where necessary to establish, exercise or defend a legal claim.

6. Overseas storage and access
 

Some of our website, booking, hosting or technology providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps, as required by applicable law, to protect personal information and address the risks associated with overseas disclosure or processing. If you would like further information about where information is stored or processed, please contact us using the details below.
 

7. Security and retention
 

We take reasonable steps to protect personal information against misuse, interference, loss, and unauthorised access, modification or disclosure. These measures may include access controls, secure systems and appropriate administrative safeguards. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain required records and comply with legal obligations. When information is no longer required and we are legally permitted to dispose of it, we take reasonable steps to securely destroy or de-identify it.

Clinical records may be subject to separate retention requirements.

8. Links to other websites and public information
 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information. If you choose to post personal information publicly, such as on a public review or social media page, other people may be able to access or use that information. Please take care when sharing personal information in public spaces.

9. Accessing and correcting your information
 

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to requests in accordance with applicable privacy laws. In some circumstances, we may be unable to provide access or make a requested change, in which case we will explain the reasons where required by law.

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10. Privacy enquiries and complaints
 

If you have a question, concern or complaint about how we handle your personal information, please contact Taringa Chiropractic Centre using the contact details on our website. Please provide enough information for us to understand and investigate your concern. We will review your complaint and respond within a reasonable period.
 

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), where it has jurisdiction. OAIC website: https://www.oaic.gov.au/

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11. Changes to this policy
 

We may update this Privacy Policy from time to time to reflect changes to our practices, website technology or legal obligations. The latest version will be published on our website with its updated date.

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12. Contact us
 

For privacy enquiries, access or correction requests, or complaints, please contact Taringa Chiropractic Centre using the contact details provided on our website. We will direct your enquiry to the appropriate person.